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If Japan Can, Why Can’t We? A Retrospective
June 24, 1980 is kind of like July 4, 1776 for quality management… that’s the pivotal day that NBC News aired its one hour and 16 minute documentary called “If Japan Can, Why Can’t We?” introducing W....
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3 Steps to Creating an Innovative Performance Culture
Image Credit: Doug Buckley of http://hyperactive.to Want to leapfrog over your competitors by designing an extremely high-performance culture for your organization? If so, I have the secret formula. It...
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Data Quality is Key for Asset Management in Data Science
This post was motivated by two recent tweets by Dr. Diego Kuonen, Principal of Statoo Consulting in Switzerland (who you should definitely follow if you don’t already – he’s one of the only other...
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What (Really) is a Data Scientist?
Drew Conway’s very popular Data Science Venn Diagram. From http://drewconway.com/zia/2013/3/26/the-data-science-venn-diagram What is a data scientist? What makes for a good (or great!) data scientist?...
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Quality Has Always Been Global
Image Credit: Shutterstock, from http://asq.org/blog/2015/02/why-should-quality-go-global/ In his February post, ASQ CEO Bill Troy asks “Why Should Quality ‘Go Global’?” ASQ has, over the past several...
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Top Books Every Quality Professional Should Read
In January 2015, Julia McIntosh shared what the ASQ staff believe are the “Top 8″ books every quality professional should have on their shelf. Before I read her blog post, I thought about what would...
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Who Has Inspired You About Quality?
In his January post, ASQ CEO Bill Troy asks, “Have you met someone whose teachings on quality influenced you or inspired you? What were these lessons?” Although he acknowledges the “quality gurus” he...
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Deming’s 14 Points Revisited. Twice.
Image Credit: Doug Buckley of http://hyperactive.to After responding to the December 2014 discussion question to the Influential Voices from ASQ CEO Bill Troy, I’m thinking more about the question “Is...
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Extreme Innovation: Practical Lessons from Burning Man
Biking at Burning Man 2014 )'( One of my goals as a scholar is: I want to understand what makes the Burning Man environment such a petri dish for cultivating and catalyzing true innovation....
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Quality in Education Part 3: Drive Out Fear. Teach Quality Standards.
[This is the third article in a three-part series responding to ASQ's May question in "View from the Q". It follows Quality in Education Part 1: The Customer Service Mentality is Flawed and Quality...
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What #BIF9 and Burning Man Taught Me About Transformation – Part II (via...
In Part I, I described some observations from my experiences at BIF and Burning Man, and alluded to the notion that I might have uncovered a very simple “secret sauce” they share. Here are the...
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What #BIF9 and Burning Man Taught Me About Transformation – Part I
I spent the last week of August at Burning Man, and two days in September at Saul Kaplan‘s Business Innovation Factory Summit (BIF-9). On the surface, these two events couldn’t seem more different –...
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Accelerating Quality
(Image Credit: Doug Buckley of http://hyperactive.to) As part of World Quality Month, ASQ CEO Paul Borawski asks what we can do to more actively promote the discipline of quality. There are two ways,...
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Are Deming’s 14 Points Still Valid?
(Image Credit: Doug Buckley of http://hyperactive.to) In 1986, W. Edwards Deming described the 14 Points that constitute his transformational theory of management in Out of the Crisis – the basis for...
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On Confidence, Faith, Quality, and Innovation
(Image credit: Doug Buckley of http://hyperactive.to) A shaman who has studied with the Apache told me not too long ago that the two biggest demons are distraction and self-doubt. To battle...
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What is Quality Consciousness?
For the past few months, I’ve been working on an article to describe and define quality consciousness. Someone recently told me that there have been a lot of people asking about this concept lately...
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PDCA vs. PDSA: What’s the Difference?
I was waiting for a session to begin at the Agile 2011 conference a couple weeks ago when the guy next to me struck up a conversation. What’s your name? What do you do? (You know, typical questions one...
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The Poison of Performance Appraisals – Part I
(Image Credit: Doug Buckley of Hyperactive Multimedia at http://www.hyperactive.to) I call this Part I not because I know what Part II will be… but because I know there will be at least one followup to...
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Systems Thinking Predicts Economic Collapse in 21st Century
According to some researchers, it’s the end of the world as we know it – sometime this century, in fact. Economists and policy researchers have actually envisioned it coming for about three centuries,...
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